Scope of this policy
This Refund Policy applies to consultations, workshops, and related informational services arranged with Purificationdeto. It should be read together with our Terms of Use. Specific arrangements confirmed in writing at the time of booking will take precedence where they differ from the general guidance below.
Fees and booking
Where a fee applies to a session, we will confirm the amount and what it includes before any booking is finalised. Bookings are confirmed once we have agreed a date and any applicable payment terms in writing. We aim to keep our pricing clear and to avoid hidden charges.
If you need to cancel
We understand that plans change. If you need to cancel a confirmed booking, we ask that you let us know as early as possible. As a general guide:
- Cancellations made at least three business days before the session are eligible for a full refund of any amount paid.
- Cancellations made within three business days of the session may be subject to a reasonable charge to cover time set aside, with any balance refunded.
- Where a session has already taken place, fees for that session are generally non-refundable, subject to your consumer rights.
Rescheduling
If a different time would suit you better, we are usually happy to reschedule a confirmed booking at no extra cost, provided you give us reasonable notice. We will do our best to find an alternative that works for both of us. Repeated short-notice changes may occasionally require a new arrangement.
If we need to cancel
On rare occasions we may need to cancel or postpone a session, for example due to unforeseen circumstances. If this happens, we will contact you promptly and offer either a new date or a full refund of any amount paid for that session. We are not responsible for incidental costs you may incur, but we will always try to minimise inconvenience.
If you are not satisfied
Your experience matters to us. If something about a session did not meet a reasonable standard, please tell us within fourteen days. We will listen, discuss what happened, and work with you in good faith to find a fair resolution, which may include revisiting the session or, where appropriate, a partial or full refund.
How refunds are issued
Approved refunds are generally returned using the original payment method where possible. We aim to process refunds within ten business days of agreeing them, although the time for funds to appear may depend on your payment provider. We will keep you informed throughout.
Your consumer rights
Nothing in this policy limits your rights under New Zealand consumer law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 where they apply. These laws provide guarantees that cannot be excluded, and this policy operates alongside them rather than replacing them.
Changes to this policy
We may update this Refund Policy from time to time. The version shown here applies to bookings made while it is published, and the review date at the top indicates when it was last updated. For any active booking, the policy in effect at the time of that booking will apply.
Contact us
If you have a question about fees, cancellations, or refunds, please contact us and we will be glad to help:
- Purificationdeto
- 286 Mt Wellington Hwy, Mount Wellington, Auckland 1060, New Zealand
- Telephone: +64 800 44 44 88
- Email: inquiry@purificationdeto.world
This page provides general information and does not constitute legal advice.